Get in Touch With Us

Got a question about one of the casinos listed on cubalibredallas.com, spotted something that needs updating, or just want to share feedback? This page covers how to reach us and what to expect once you do.

How to Reach Our Team

Email is the best way to get in touch. We read every message and try to respond within a couple of working days. Send your note to [email protected] and let us know upfront what your enquiry is about — a licensing question, a bonus you're trying to understand, or something you think we've gotten wrong. That way we can get back to you with something useful instead of a generic reply.

What We Can Help With

• Questions about a specific casino — If you want more detail on how a welcome offer works, what payment methods a site accepts, or why a casino ranks where it does, ask us directly.
• Bonus terms and wagering conditions — Offers like Raging Bull's 410% match or Uptown Aces' 600% new-player bonus come with wagering requirements, game restrictions, and expiry windows. If the terms on our site or on an operator's page seem unclear, tell us and we'll look into it.
• Corrections — Payout speeds, bonus percentages, and licensing details change over time. If something looks out of date, flag it and we'll review it against current sources.
• Content suggestions — If there's a topic you'd like covered in more depth, such as state-by-state eligibility or how a particular payment method works, let us know what would help.
• Responsible gambling concerns — If you or someone close to you is struggling with gambling, say so in your message. We'll point you toward deposit limits, self-exclusion tools, and independent support services rather than trying to handle it ourselves.

What We Can't Do From This Page

We're an independent comparison site, not a casino operator. That means we can't process deposits or withdrawals, access your account at any of the sites we review, or resolve disputes over a specific bet or bonus. Those matters need to go through the casino's own customer support — usually available through live chat, email, or a help centre on the operator's site. We can, however, help explain what a term in a bonus offer means or how a payment method generally works.

A Word on Accuracy and Independence

Our rankings and offer details are reviewed against publicly available information from each operator, and we note when an offer has material conditions attached, such as minimum deposits, wagering multipliers, or state restrictions. Some of the casinos featured on this site pay us a commission if a reader signs up through our links, but that relationship never decides where an operator sits in our rankings. If you think an offer or rating no longer matches what a casino actually provides, we want to hear about it.

If you're weighing up options outside the mainstream US market, our page on Best Non GamStop Casinos 2026 covers a different set of considerations, including licensing and player protections that differ from the offers ranked on this page.

Before You Reach Out on Eligibility

A lot of the messages we get are about whether someone can legally play at a given casino. In general, online gambling in the US depends on your state's laws, and most regulated platforms require players to be physically located within a state where online casino play is permitted, and to be at least 21 years old (though the minimum age can vary by state and by activity). If you're unsure whether an offer applies where you live, mention your state when you write in and we'll try to point you toward the right information rather than guessing.

What Happens After You Send a Message

A real person reads every message that comes in — we don't rely on automated replies to stand in for an answer. Our usual response window is around two working days, though it can run a little longer during busier periods. If your message needs to be passed to someone with more specific knowledge of a topic, we'll let you know rather than leaving you waiting without explanation.

Thanks for taking the time to read this far. Whether it's a correction, a question, or feedback on how we cover the best online casinos, we're glad to hear from you.